Visitor
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1 Message
Service cancellation
I would like to cancel my service but I couldn’t find any information about it. I will move out to a new place and I don’t need my internet service anymore. Please contact me, thanks
Visitor
•
1 Message
I would like to cancel my service but I couldn’t find any information about it. I will move out to a new place and I don’t need my internet service anymore. Please contact me, thanks
XfinityAldrik
Official Employee
•
2.1K Messages
2 years ago
Good evening! Could you please send our team a direct message with your full name and full address? Our team can definitely assist with making these changes to your services.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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