1 Message
Service Cancellation Request
Hi, I got an email about a request to cancel my service and I never put one in. I don't want my service canceled. How do I proceed?
1 Message
Hi, I got an email about a request to cancel my service and I never put one in. I don't want my service canceled. How do I proceed?
EG
Expert
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110.2K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2K Messages
7 months ago
@user_xgdnc5
Thanks for reaching out to us I would not be happy if I got a cancellation request and I never put one in. Let's check your account to make sure that's a valid request. I see you've already sent us a private message so I will respond to you there.
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XfinityOrlandoM
Official Employee
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2K Messages
7 months ago
@user_xgdnc5
Thanks for reaching out to us I'm glad we were able to resolve your concerns on the cancellation request. Feel free to reach out to us anytime and thank you for being the best part of the Xfinity family
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EG
Expert
•
110.2K Messages
7 months ago
@XfinityOrlandoM @user_xgdnc5
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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