Visitor
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2 Messages
Service Cancellation Request that I never approved
I received an email today informing me that I had put in a cancellation request for my internet services. I am concerned because I never put this in myself.
Visitor
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2 Messages
I received an email today informing me that I had put in a cancellation request for my internet services. I am concerned because I never put this in myself.
XfinityThomasC
Official Employee
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3.8K Messages
4 hours ago
Hello, @user_4zt7md sorry for the shock as this is not something you had requested. It is an odd occurrence I'd like to help resolved. My immediate thought would be, are you living in a mult-dwelling space(apts/units)? Have you begun preparations to move recently or know of a new tenant soon to move in? It could be possible someone has already begun the process to move into your unit or nearby unit by requesting services with us before you have had the chance to transfer your own service.
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XfinityShawn
Official Employee
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2.8K Messages
3 minutes ago
@user_4zt7md My team is happy to have helped you get this resolved. We hope you have a great day!
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