Service cancellation confirmation

user_rkmtjn Thanks for creating a post. The saved account records may not go back that far to have the documentation available, but we can help see if there is anything that we can do. Please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
  
  How to: Direct messaging within the forum