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user_dretnz
1st Topic

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1 Message

Wednesday, April 30th, 2025 5:58 PM

service cancellation confirmation

Hi, I am just trying to make sure my service cancellation was processed.  I was expecting an email confirmation of some kind, but haven't received one yet.

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Updated 

1 day ago

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EG

Expert

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110.1K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcus

Official Employee

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1.4K Messages

1 day ago

user_dretnz thank you for using the Xfinity Community Forums page to reach out. I would be happy to assist you with checking on your account status, although we are sad to see you go. Can you send me a direct message with your full name and complete service address to get started?

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XfinityMarcus

Official Employee

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1.4K Messages

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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XfinityRichard

Official Employee

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1.8K Messages

1 day ago

It was a pleasure, @user_dretnz working with you in private today and getting you taken care. I hope you have a fantastic rest of your night.-Richard

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