1 Message
service canceled without permission
Hello, my servivce was suddenly canceled without my authorization. I have an emailed order confirmation from when I first set up the service. I got absolutely no notification that it would be canceled - only a TEXT message asking me to fill out a survey about why I canceled my service.
Tried talking to an agent on the phone that could not even do anything about it and said that it looked like my account was "inactive". This is not true as I have clearly been using and logging into the account and had autopay set up and everything. This is unacceptable.
EG
Expert
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110.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.3K Messages
2 years ago
@jmdingeman this isn't the experience we want for you! I would be more than happy to take a look and see what's happening with the account. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_g3wz4q
1 Message
1 year ago
Was this fixed and how? I'm experiencing similar issues with my father, who is a Senior Citizen. I am a Manager on his account and the experience has been very painful. I've spent 9 hours with 15+ different Xfinity Agents to change his plan. I'm still waiting for this phone to be activated (it should never have been deactivated to begin with).
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