U

Visitor

 • 

1 Message

Sat, Apr 17, 2021 4:19 AM

Service cancelation

How do I cancel my service?

Responses

EG

Expert

 • 

86.7K Messages

1 m ago

Concern moved here for greater exposure to actual Comcast employees. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Again

Expert

 • 

25.6K Messages

1 m ago

@user_87aa6d Have you tried calling in to cancel?

Be aware, however, that if you're in a contract and you terminate all services you may have to pay an early termination fee.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

2.9K Messages

1 m ago

Greetings, @user_87aa6d ! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! We apologize to hear that you are wanting to cancel services. We can certainly look into this if you have not called in about it. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here