Service cancelation request error

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello user_8biw2i! Thanks for reaching out to us on our Xfinity Forums! I'm sorry to hear that you received this alarming email. I know how crucial it is to keep our services active, so an email like this would be the perfect bait for a scammer or phishing attempt. You made the best move to reach out to us to check if it's valid. The first thing I do when I'm questioning an email is check the senders name and address. It should show from Xfinity and the email address would be online.communication@alerts.comcast.net for example. 

There are also times that these messages are sent in error due to someone trying to create an account online, and they enter the wrong service address. I mostly see this error when the wrong apartment or unit number is added. 

Could you send us a direct message please with your name and service address? I will help make sure your services are not interrupted. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
@EG Thank you for moving the post to the right support area for our attentio.! You're the best! 

By the way, the sender was "xfinity@account.xfinity.com" and it had a verified check mark but it still seems fishy.