Service call “guaranteed arrival time”

Hi there, @Goodyh2o! We appreciate your post on our XFINITY Community thread. I know, as an avid Internet user, it is super important to have a stable connection throughout all areas of your home. We are sorry to hear that you are still experiencing an issue. Rest assured, you're at the right place for assistance with this matter. 
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.