1 Message
Service being denied due to previous tenant balance
I'm moving into a new apartment and need to set up internet access through Xfinity. But Xfinity told me that the previous tenant has an unpaid balance (and according to the landlord, that was not the only issue). Xfinity said that they would not be able to provide service to that location because of the previous tenant not paying their bill/s. What can I do so that we can get the service set up? I have more than 5 years with xfinity with no problems and now cant access to the service.
[Edited: "Guideline Violation"]
XfinityAmira
Official Employee
•
4.1K Messages
1 year ago
Hello arteaga25, thanks for taking the time to reach out to our team on Forums! We appreciate you being a customer with us, and we're so happy you're transferring the service to your new home. I absolutely understand your concerns and I do apologize for any inconvenience or frustration this has caused you.
Since there is a previous balance due, you would need to provide at least one primary and one secondary approved proof of residency document. Documents must be complete, accurate and without alterations. Proof of residency must be presented at a Comcast Service Center. Please follow this link https://www.xfinity.com/support/articles/proof-of-residency-policy, to see the primary and secondary options for proof of residency.
Also follow this link https://www.xfinity.com/local/store-offers, to find an Xfinity Service Center near you.
Please let us know if you have any other questions we're here to help!
(edited)
0