Service Availability Estimate

(Edited: Personal information) lost service Saturday, about 31 hours ago, due to a large wind storm taking down trees on the power and cable lines.  Within 24 hours, the power company had removed the trees and restored power.  I received a text message from Xfinity saying that the cable was restored around the same time.  It has not yet been restored. 

Last night, I spoke with an agent who said he could see my router and was going to reboot it.  It didn't reboot and he really couldn't see it.  He then told me there was a known network issue and service would be restored today by noon (about 48 hours in).  It wasn't, but at least I was showing up as the only house on the road without service (none of the neighbors or the marina at the end of the road have it either).   The outage map said service would be restored by 4:30.  At 5:00, the time estimate went away and it just says we're investigating, service will be restored sometime.  There isn't a lot of investigation needed, you need to come down the road and put the wires back up.
Tonight, I tried to reach a human and the worthless AI agent just kept going in circles, not allowing me to connect to a human.  I tried calling 1-800-Xfinity and got the same thing, we show that an outage is in effect and a human can't tell you anything more, goodbye... 
How do I get in touch with a human that can give me an idea of when I might see a truck come down this road? Sorry, but after 3 days of tethering off of a cell phone and having no access to customer service, doesn't make loyalty feel appreciated.