Visitor
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2 Messages
Service at my address
I moved roughly a year ago and had to cancel my Xfinity service because the sales website said my new address was not covered. Starlink is beginning to outprice me and I would like to move back to Xfinity. According to the FCC Broadband map my address is served by Xfinity. I would like to get this cleared up and find out if there is a discrepancy with the coverage map on the sales site (to my knowledge sales reps use the same map) or if my address is truly not served, I need to get in touch with engineering/network expansion to find out what a path to getting coverage here would be. Obviously not going to post my address in an open forum, but from what I can tell Xfinity has coverage less than a quarter mile on either side of me.
EG
Expert
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122.9K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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2K Messages
3 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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