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user_p9oz8k
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2 Messages

10/15/2026 9:10 PM

Service appointment

I need to check that my appointment is still at the time I chose, not the time the customer service person was trying to change it to.

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2 hours ago

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XfinityBenny

Official Employee

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1.8K Messages

4 hours ago

@user_p9oz8k Thanks for posting. The best way to check the appointment status and time, is through the Xfinity App. You can also use the website, text, or X1 boxes to check the appointment. See the steps here https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments to view each method in detail. 

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user_p9oz8k

Visitor

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I honestly tried to go through the app and check, but couldn't find the link I needed to check scheduled appointments.  Now that you posted the steps I can see why.  I would have never found it.  Why would they make it so hard to find?

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2 hours ago

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XfinityJohnG

Official Employee

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3.3K Messages

I am glad you were able to find that information through those steps. Was that appointment set up at the time you had chosen?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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