Visitor
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1 Message
Service Appointment
My service line was knocked down in a storm last Saturday. The first available appointment for a technician to come out is next Saturday. This has happened in the past and once the technician arrived, they realized they needed a police detail to reconnect us which sometimes delays the resolution another day or two. I would like to ensure the technician coming on Saturday is aware in advance that they may need a police detail so this can be fully resolved on Saturday as this will already be a full week without service. I tried calling and cannot get through to an actual person. I was transferred once into a black hole and otherwise to all automated systems.
XfinityDena
Official Employee
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4.3K Messages
7 hours ago
@ashleyvocals
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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dougdar
Visitor
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1 Message
6 hours ago
i can't g\get my television fixed
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