2 Messages
Service Appointment Canceled Without Warning
Hello,
I have had a service appointment set for a technician to come to my house tomorrow morning for the past 2 days and suddenly Comcast sends me a message canceling the appointment while my service is still not working. Every time I call in to re-schedule the appointment I'm told I can't talk to anyone because now you recognize there is an active outage in my area and are "working on it". Fact of the matter is you have already tried to resolve this remotely multiple times and have failed miserably every time so I would like to keep my appointment so that if whatever you're doing doesn't work someone will still come out and look at it. Please help re-instate my appointment for tomorrow morning (8/14/2024) from 8-10AM.
XfinityRoberto
Official Employee
•
1.8K Messages
11 months ago
Good morning and welcome to Comcast! @speakinechos, thank you so much for reaching out to us regarding your appointment concern. I am sorry to hear that your service is still not working. You are in the right place and we are happy to assist you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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