Visitor
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2 Messages
Service and Customer service
Absolutely [Edited: Language]! Worst internet I’ve ever had! No connection, service drops at least 20 times per day! They will not refund you! Customer service is a complete JOKE! 👎
Visitor
•
2 Messages
Absolutely [Edited: Language]! Worst internet I’ve ever had! No connection, service drops at least 20 times per day! They will not refund you! Customer service is a complete JOKE! 👎
XfinitySean
Official Employee
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100 Messages
7 days ago
Hi there user_7wwyhz, thanks for reaching out through our community forums! I work from home and rely on my internet service to do my job, so I can understand your frustration and the importance of having a stable connection. You've come to the right place for help. We'd be more than happy to look into what might be causing your intermittent service. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling.
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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