Service / Account cancellation

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hey there! Thanks for reaching out about your account. We can help with your account through direct message. Please make sure to include your full name and service address. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Thanks for allowing us to help with your cancellation concern, @madmahen. I'm glad we got it sorted out. If you need anything else, don't hesitate to create a new public submission. Have a wonderful day.