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xfrede
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1st Like
Conversationalist

5 Messages

Monday, April 29th, 2024 5:42 PM

Closed

Servicability

The neighbor is less than 30 feet away from our property and they can receive Xfinity services at their house now, but they could not back then. We cannot get services; It just says "Further assistance is needed" We have two houses on our property and they both have the same address. I don't know if Xfinity is going by the address that's all the way up on our hill in the woods or our house. Is there any way to have a team come out and look at the correct property or any other information I can be given? I'm just told that my address isn't servicable.

Question

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Updated 

1 year ago

37

2

XfinityChristy

Official Employee

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2K Messages

1 year ago

@xfrede I would be happy to submit a ticket to see about having the location of the tap and your home reviewed. To get started, please send me a private message with your full name, phone number and email address. I will also need the nearest cross street for your property. 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

(edited)

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0

EG

Expert

 • 

110.6K Messages

1 year ago

The concern is not "E-mail" help related...................................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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