Seriously what is wrong with your Customer Service?

Are you all stupid? OR just enjoy giving the worst service imaginable? So first im waiting supposedly for a manager to get back to me in 15-20 mins THAT WAS 45 MINS AGO...So heres a brief timeline of events. BTW my Ticket number is: [Edited: "Personal Information"]

Xfinity Team,

This is an escalation above the Modesto, CA manager who hung up on me after 2+ weeks of billing errors and an unauthorized $88 charge. Ticket #[Edited: "Personal Information"], Modesto, CA (Northern CA Division). Your website is completely unusable (constant timeouts and slow loading), forcing me to post here to update my contact info and resolve this ongoing mess. Timeline:

• Two weeks ago, I requested a bill extension via chat. Rep promised a due date of Oct 24. On Oct 17, service was cut off—no extension recorded.
• Called and got an extension to Oct 20. Past-due balance was $91.88, opted into a payment plan. No one mentioned my next bill was due, but service cut again 5 days later despite sufficient funds.
• Called again, got 24-hour temp service, tried paying $41.88 past-due. After an hour on hold, rep took payment but said nothing could be done—service stayed off.
• Transferred to collections, who restored internet and confirmed Nov 20 due date. I authorized ~$120 for Nov 20 ($88 past-due), clarified I needed until Nov 3, rep said not to worry and that my date was the 20th.
• Despite this, Xfinity auto-debited $88 early (today October 27th) without consent, breaching our agreement.

The unauthorized charge, manager hang-up, and broken website have caused major frustration for over 2 weeks. I demand:

1. Immediate reversal of the unauthorized $88 charge.
2. Bill credit for 2+ weeks of inconvenience and manager misconduct.
3. Written confirmation with case number and exec’s name.

I’ve filed a bank dispute and will submit an FCC complaint if unresolved. Ticket #[Edited: "Personal Information"]. Escalate to Northern CA Division VP Jason [Edited: "Personal Information"] or Executive Customer Relations. Fix this immediately.