New Poster
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16 Messages
Serious Concerns about customer care and executive team
I have been through 2 days of torment trying to get answers on my account. I don’t have time to stay on the phone for hours to try to get answers. I have been lied to, given the run around, and treated as less than human by one of the executive team named James. After 10 years I’m wondering if I should cut my losses and try another carrier. I already had to change my mobile service and honestly it was the best decision ever!
XfinityJon
Official Employee
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1.3K Messages
8 hours ago
Good afternoon user_rut22. I can assure you this is not the experience we want for you. I would be happy to review your account, and to provide further assistance.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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