Serious Complaint About Unresolved Issues and Poor Customer Service

I am writing because I am extremely frustrated and disappointed with the way Xfinity has treated me and handled my service issues.

First, I was offered a plan that included a free iPad, and I was told I qualified. After I signed up, I was suddenly told that the color I wanted wasn't available or that I didn’t qualify anymore unless I signed up for mobile phone service. I repeatedly explained that I can't switch mobile services right now, but I was ignored, dismissed, and sent in circles, often being transferred to the mobile department. This behavior was dishonest and disrespectful.

On top of that, I was charged $100 for a maintenance visit that I never requested. The technician even agreed that I hadn’t asked for the visit and left, but the charge still showed up on my bill. Even though I was told the charge would be removed, it’s still there.

Furthermore, my Stream Saver service was disconnected without my consent, yet I am still being charged for it. Despite asking for help, this issue remains unresolved.

I also asked for a manager to contact me by creating a ticket, but it has been five days, and I have heard nothing.

I am furious and disappointed with Xfinity's lack of honesty, professionalism, and respect. I expect these issues to be fixed immediately, and I want a clear explanation of what will be done to make things right.

Please confirm that you have received this letter and let me know what actions will be taken to resolve these problems. I hope Xfinity takes this seriously and does what is necessary to regain my trust.

Thank you for your attention to this matter. I expect a prompt response.

Sincerely,