Sequium Debt Collection

I wanted to share an experience in case anyone else has encountered something similar.

A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected immediately unless I made a payment.

During the call, they convinced me to purchase nearly $500 in Target gift cards, claiming that Xfinity had a partnership with Target and that this was an approved payment method. They also had access to a significant amount of my account information and even used the credit card already associated with my account to pay my Xfinity bill. Because they knew so many details about my account, it appeared that the information may have originated from within Xfinity or from a data breach involving customer information.

As a result of this incident, I canceled my Xfinity service. I returned my equipment to a local Xfinity store, where I was told that my account had no outstanding balance and that everything was settled. The representative also apologized for what had happened.

I subsequently changed my phone number. Recently, however, I have been receiving emails asking me to update my phone number on my former Xfinity account, as well as communications from a company called Sequium claiming they are attempting to collect a debt allegedly owed to Xfinity.

To the best of my knowledge, I do not owe any money to Xfinity, and I was specifically told that my account balance was zero when I closed the account. Given the circumstances, I am concerned that these communications may be fraudulent or related to the earlier scam.

I wanted to share this information in case others have experienced something similar or have any advice on how to handle it.