Sequium Debt Collection

@XfinityMarshante​

The scammers told me that because I was being enrolled in a special Target gift card promotion, my account balance would show as paid and that I would not receive another bill until the following year. At the time, I believed that explanation.

When I initially rejected the offer, they became very aggressive. They told me that the agreement had already been processed and could no longer be canceled. They also claimed that if I refused to proceed, they would add a penalty charge of nearly $300 to my account on top of my existing balance. They further pressured me by saying I had to claim the offer before 7:00 PM that same day or I would lose it. Looking back, these were obvious high-pressure tactics designed to prevent me from taking time to verify the information independently.

While I was on the phone with them, they appeared to be actively accessing and controlling information on my Xfinity account. During the call, they showed that my account balance had become $0, which they presented as proof that the promotion had been applied successfully. What I later discovered, however, was that the balance had not been cleared because of any special offer. Instead, they had simply used the credit card already saved on my account to pay the outstanding bill. At the time, I had no reason to suspect this because I was seeing the account balance change in real time while speaking with them.

What I later discovered was that they had used the credit card already on file with my Xfinity account to pay the outstanding balance in full. I did not realize this until I reviewed my bank statements some time later and saw the charges.

When I returned my router to an Xfinity store and requested cancellation of my service, the employees reviewed my account and informed me that it was paid in full and eligible for cancellation. I was also told that customers generally cannot close their accounts if there is an outstanding balance. Based on that information, I proceeded with the cancellation.

Given everything that occurred, I no longer have confidence in communications claiming to be from Xfinity or related companies. The individuals involved had access to a significant amount of my personal and account information, including my payment information, which makes the situation particularly concerning.

My personal impression is that much of Xfinity’s customer support appears to be outsourced, and after this experience I find it difficult to know which calls, chats, or support interactions are legitimate. Whether the issue resulted from a data breach, unauthorized access to customer information, or another security failure, my trust in the company’s customer support process has been seriously damaged.

The reason I decided to post here is simply to raise awareness. This experience has been extremely frustrating and unfair, and I hope sharing it helps others be cautious when receiving unexpected calls about account balances, payment demands, or gift card requests.