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user_1hp5zd
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Saturday, August 8th, 2026 1:15 PM

Sent to collections for equipment that I returned

A collections account appeared on my credit report from a collection company called Eastern Account System that claims I have a debt coming from Comcast that is for unreturned equipment from when I moved about 5 months ago. I called Comcast and it was confirmed I do not owe anything. I gave Eastern Account System the information about when I returned the equipment and they still refuse to remove this account, and they call me like 10 times a day trying to harrass me into paying this debt that isn't even real. 

How can I get this resolved? 

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2 hours ago

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XfinitySara

Official Employee

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2.8K Messages

6 days ago

Hello, @user_1hp5zd - Thank you for taking the time to reach out and report this! That is definitely something we'd like to investigate further and possibly escalate on your behalf. Could you please send our team a direct message to continue?

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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XfinitySara

Official Employee

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2.8K Messages

2 hours ago

Hey there, @user_1hp5zd! I'm not sure if you saw my DM from a couple of days ago, but this has all been taken care of (I double-checked this morning!) If you have any other questions in the next day or two, feel free to respond to us directly/privately. Otherwise, you're always welcome to start a new post down the road if anything else comes up. Thank you so much for your time on this! And for giving our team the chance to help. It's been a pleasure getting things resolved for you :)

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