Good evening @user_yz3e7w, and thank you for reaching out on our Community Forums today. How is your Tuesday going so far? I hope you're having a wonderful evening. 😀 I'm sorry to hear that you received an internet modem you didn't order.
There are several ways to return the equipment. You can visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us, package up the equipment and hand it off to your local UPS driver or schedule a pick up with UPS. Please be aware UPS may charge a fee for at-home pickup service. You can also simply drop it off at your nearest XFINITY Retail location. Please visit https://www.xfinity.com/local/store-offers to find your nearest location along with the associated store hours. Or, you can take it to your local UPS store and they will box it up and return it for you. Visit theupsstore.com/tools/find-a-store to find a UPS Store near you. Will one of these options work for you?
XfinityAlyssaA
Official Employee
•
1.7K Messages
25 days ago
Good evening @user_yz3e7w, and thank you for reaching out on our Community Forums today. How is your Tuesday going so far? I hope you're having a wonderful evening. 😀 I'm sorry to hear that you received an internet modem you didn't order.
There are several ways to return the equipment. You can visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us, package up the equipment and hand it off to your local UPS driver or schedule a pick up with UPS. Please be aware UPS may charge a fee for at-home pickup service. You can also simply drop it off at your nearest XFINITY Retail location. Please visit https://www.xfinity.com/local/store-offers to find your nearest location along with the associated store hours. Or, you can take it to your local UPS store and they will box it up and return it for you. Visit theupsstore.com/tools/find-a-store to find a UPS Store near you. Will one of these options work for you?
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