Visitor
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4 Messages
Sent 2 Modems and More Issues
Hello,
I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues:
- Sent 2 XFI modems, how do I send the extra and old modem back?
- I activated new XFI modem on the app, my account shows pending activation (is this modem specific?)
- Unable to create Peacock Premium account (was able to create Disney+Hulu only)
This has been an incredibly frustrating experience. Also, in the future, if I am using your website to manage my account and change my plan, please DO NOT HAVE A SALES REP REACH OUT TO ME to undo my order only to REDO IT so they get the sale. It creates a compounded issue like I am experiencing now. Totally unnecessary and stupid.
XfinitySara
Official Employee
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2.4K Messages
11 hours ago
I absolutely understand your concerns, @user_fro8us, and I'm glad you've reached out to our Digital Care Team for answers! I'll do my best to help :) To start, do you see both modems in the app? If so, you might be able to follow these steps for returning the extra one that isn't activated. That may also be the reason why the account shows a "pending" status (if one modem is still inactive). If we need to take a closer look at things, we definitely can, so not to worry.
Regarding the Peacock concern, what specific error or issue are you running into when attempting to create an account?
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