1 Message
Send/Receive error
I am an Xfinity customer but I use a legacy comcast.net email address. As of Sunday afternoon, I cannot send or receive emails. I get messages that I cannot connect to the server. This is my primary email, how do I reconnect?
XfinityJohnG
Official Employee
•
1.7K Messages
1 year ago
Thank you for reaching out to us here @user_s7x4j7. I will be happy to troubleshoot any email issue from here for yoy. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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