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NEED A AGENT….I have now tried unsuccessfully to be connected to a live human being for 45 minutes on your abomination of a customer help line (800-934-6489).
All I get is some robot/AI reviewing my account (don't need that information) or telling me about some sports channel i don't subscribe to - so wasting my time - only to be offered prompts that loop me back into talking to another robot - are you kidding me?
What [Edited: "Language"] is your company doing in not providing customer service any more?
i have multiple questions and problems that span across all the 'topics' AND exceed those choices provided. my problems need the attention of a human being.
your customers are paying exorbitant fees and they can't get help??? HAVE YOU PEOPLE LOST YOUR MIND?????????
so i repeat - how do i speak to a live agent?
XfinitySara
Official Employee
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2.5K Messages
1 year ago
Hello, @user_48c826! Thank you for taking the time to visit our Xfinity Community Forum with your various concerns. You've come to the right place for help! Our Digital Care Team is awesome to work with because we'll always do our best to review and resolve issues as quickly as possible, and it would be my pleasure to get started with you today :) May we have you elaborate a bit more on the questions you currently have, please? Anything we can answer here, for the sake of the community, we will. Then, if we also need to take a closer look at your account, we may have you send us a direct message. First, if you'll explain some of what you need here, that's where we'll start! Thanks for your time.
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