Send direct message

Dear Xfinity Corporate Customer Relations,

I am writing to formally request the immediate resolution and reimbursement for property damage caused by Xfinity's underground cable installation. I have been a loyal Xfinity customer for over 20 years, and the lack of response regarding this matter is deeply disappointing.  In February 2026, I discovered a broken sprinkler on my property spraying water straight up. I hired a professional irrigation company to assess and repair the damage. The technician discovered that my underground PVC irrigation pipe had been cracked and broken directly by an underground utility cable. Initially, I suspected AT&T, as both companies had been digging in the area. I filed a claim with them, and their supervisor investigated the site photos and repair estimates. On February 27, 2026, AT&T officially denied the claim, confirming that the orange conduit cutting through my irrigation line belongs exclusively to Comcast/Xfinity.

Following this confirmation, I contacted Xfinity and was issued work order number [Edit: 'Personal Information"]. The representative assured me that a damage claims adjuster would contact me. Instead of addressing my property damage, the representative spent the remainder of the call attempting to sell me mobile phone services.

In April 2026, I called Xfinity again to request an update on my reimbursement. Once again, my inquiry was ignored, and the agent attempted another sales pitch for mobile lines. Hoping to resolve the communication gap, I visited a local Xfinity store a few days later and actually switched both my wife’s and my mobile phone services to Xfinity.

Despite my 20-year loyalty and further expanding my business with your company, absolutely no one from Xfinity has contacted me regarding work order [Edit: 'Personal Information"]. I refuse to call your customer service line again due to the exhausting automated system and irrelevant sales pitches.

I have fully documented this incident and possess the following evidence ready for your review:

• Before and after photos of the cracked PVC pipe and the Xfinity orange conduit.
• The official repair invoice and proof of payment to the sprinkler company.
• The written statement from AT&T confirming the damage was caused by Xfinity's infrastructure.

Please review this escalated complaint and provide instructions on where to upload my receipts and photos for immediate reimbursement.