2 Messages
send death certificate to xfinity
the account holder is deceased. I need to cancel the service at his house. I can't manage to get the death certificate to xfinity according to their instructions on the bereavement page. Can I send it another way
XfinityJohnG
Official Employee
•
1.7K Messages
9 months ago
Thank you for reaching out to us here @user_npma24. I am very sorry to hear about that loss, and we can assist you from here with that account. Could you send me a direct message with your name, the account holders name and complete address?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_0w7wsb
1 Message
8 months ago
I cannot believe a death certificate is required for an optional utility!
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