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user_l6rsku
1st Topic

2 Messages

Monday, August 5th, 2024 7:57 PM

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Self install kit hasn't arrived.

The self installation kit hasn't arrived at my address yet and I can't track it through Xfinity Assistant. 

Question

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Updated 

9 months ago

69

1

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XfinityVianney

Official Employee

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2.1K Messages

9 months ago

 

user_l6rsku,

Hi, thank you for reaching out. I hope you are doing well today. I see you are using our fantastic Xfinity App to track your shipment, but you haven't seen any updates yet. That is a smart move since the Xfinity App is your portal to managing many aspect of your account. Not only is it great for troubleshooting, but it can also help you keep track of orders and shipments, as you know. 

I did see the shipment is still pending, and it's set to arrive by next week due to how the order was generated. That means you should see some updated tracking toward the start of the next week as the order gets ready to ship. Did you need it much sooner than that? 

 

2

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user_l6rsku

2 Messages

I did need the kit to arrive earlier than next week, though I'm not sure if there's anything to be done about it. Is there somewhere that I can see the progress of the shipping other than the notifications. 

9 months ago

0

XfinityDilary

Official Employee

 • 

2.1K Messages

 

user_l6rsku We can check the installation status and check if we have a tracking number available. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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9 months ago

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