Visitor
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2 Messages
self install bundle
We received our welcome box and bundle to self install but it did not include the modem. Can’t get ahold of anyone to help.
Visitor
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2 Messages
We received our welcome box and bundle to self install but it did not include the modem. Can’t get ahold of anyone to help.
CCLysa
New Problem Solver
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617 Messages
3 years ago
Hi @user_8d113b
I'd be happy to help get a modem sent out to you.
. Please send me a direct message message so that I can gather some account details.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_8d113b
Visitor
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2 Messages
3 years ago
Thank you. I tried to do that after chatting with someone on the app. Was told to go ahead and purchase one from the app. When I tried to, it kept rerouting me telling me I already have all my equipment and to start the install. I ended up purchasing a modem elsewhere. Hoping it all comes together then.
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