2 Messages
Seeking help to Repair an External Xfinity Cable Input Box
I am seeking help to get my external Xfinity Cable Input Box repaired. I do not see a good way to inform my local provider that the external box is broken and allows water to interact with cabling. While it isn't causing network issues right now, it could as rust develops. I see repairing the external box as a preventative measure. Our home fix has been with gorilla tape. But a proper fix is really needed. And the wires need to be properly screwed into the box so it can close without much pressure on the wiring.
Accepted Solution
XfinityMarcus
Official Employee
•
956 Messages
3 months ago
@hh2020 thank you for reaching out today. I would be more than happy to get this box addressed. Please send us a direct message to gather additional details and get a ticket submitted.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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