Hey there, @user_57de3k! Thanks for visiting the Xfinity Community Forum with your concern. I'd be happy to assist you in any way that I can today! And you're in a great place for help because our Digital Care Team is amazing at reviewing and resolving issues quickly :) May I ask you to provide a little more insight into what's going on that you need assistance with, please?
Somebody used my address to get equipment and xfinity keeps mailing a bill to my address for it.. I feel very unsafe because this person obviously watched to see when fed ex or ups was delivering it and he can’t to my house and took it… xfinity does not seem to understand their negligence in this matter… they basically let someone steal my address to get equipment without any security questions.. I’ve lived here 24 years and have been a solid customer for over 40 years.. this is total [Edited: Language]….
That definitely sounds concerning, @user_57de3k, and I'd like to take a closer look at things on our end. Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
1.8K Messages
5 months ago
Hey there, @user_57de3k! Thanks for visiting the Xfinity Community Forum with your concern. I'd be happy to assist you in any way that I can today! And you're in a great place for help because our Digital Care Team is amazing at reviewing and resolving issues quickly :) May I ask you to provide a little more insight into what's going on that you need assistance with, please?
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