Visitor
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1 Message
Security customer service is trash.
Every year we got to call in to their customers retention program. Becuae their automatic price raise. Each year we got a headache from dealing with customers service. And all their nonsense. We are 11 years customers of xfinity ans we had enough. We going to tmobile home internet. Much better customers service at half the price. Only $35 a month vs the garbage service we get from xfinity for $90 a month
XfinityMarshante
Official Employee
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890 Messages
10 hours ago
Hello @user_md971q, thank you for taking the time to leave a post. Sorry to hear how frustrating this experience has been for you. We would love to turn your experience around. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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