Security and Data Breach at Xfinity Store in Issaquah Highlands

Security and Data Breach at Xfinity Store in Issaquah Highlands

I went into the Xfinity store to have my number ported to a new cell phone, and I was instructed to put my phone down and not to touch it. Kristen, the employee assisting me, placed her cell phone next to mine and made a call using her EarPods. When I asked her to put the representative on speaker so I could hear the discussion about my account, she said "NO". This raised my suspicions, and I asked her to hang up, stating that I no longer wished to proceed. She became upset and told me, "You can't leave now, he is almost done."

As soon as she hung up the phone with whoever she was speaking to — who I highly doubt was a representative — my Gmail account was logged out, which immediately concerned me.

I asked to speak with the manager. Kristen left, went to the back,  when she returned from the back she told me that the manager was not available that he was on a very important phone call and that's when I told her Ok I would wait. Over the next hour, I asked multiple representatives to contact the manager, Austin, but he never came out. during this time she kept telling me ma'am he's not available, he's not available. This was extremely disappointing and raised further concerns. At this point, I am worried that the manager, Austin, may be involved somehow.

I'm not entirely sure what is going on, but I believe something seriously wrong is happening at this store.