Thank you for reaching out to us @user_wepito! For troubleshooting purposes, please follow the steps in this link here to set up the WiFi network name and password using our Xfinity app.
I've done that and I've re-installed everything and keep getting the same result. I think that means I may be insane 😆. Everything else is working except personal wifi disappears shortly after I start gateway. Then Xfinitywifi shows up as unsecured open to anyone. I.I'm thinking it's due to wifi Hotspot network system. I have that deselected
We appreciate you for trying to resolve this using the Xfinity app @user_wepito! Are multiple devices having issues seeing the secure network or just certain devices?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you confirming that @user_wepito! It helps to know multiple devices are having issues seeing the secure network. Is the light on the modem on, off, or blinking? Are you able to check if the PS4 can connect to online by directly connecting it to the modem using an ethernet cable?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAldrik
Official Employee
•
2K Messages
4 months ago
Thank you for reaching out to us @user_wepito! For troubleshooting purposes, please follow the steps in this link here to set up the WiFi network name and password using our Xfinity app.
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