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Kev-del
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2 Messages

Wednesday, May 22nd, 2024 12:30 PM

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Secondary member

So i made a brand new account for xfinity internet with no previous history with xfinity but now the website is telling me that my role is as a member and not a primary. I checked the id page and my primary is completely blank but my member role has all of my information. Is there a fix for this? I tried calling but cant get through the automated system to get an agent for help.

Question

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Updated 

1 year ago

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XfinityThomasC

Official Employee

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2.6K Messages

1 year ago

Hello, @Kev-del

check out this support article https://www.xfinity.com/support/articles/primary-and-secondary-accounts?linkld=88654991 that should resolve your issue. Sign in as the Primary user and follow the steps in the Transfer Primary Rights section of this article below. 

 

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Kev-del

2 Messages

@XfinityThomasC​ how do i sign in as a primary user if the account id checker says there is no primary user?

1 year ago

0

XfinityThomasC

Official Employee

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2.6K Messages

@Kev-del Could you please send our team a direct message with your full name and full address? I should be able to send an invitation for the primary user setup. Let's see if that will fix your issue. To send a direct message:

 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

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1 year ago

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