Greetings, @user_25yri3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your equipment, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you trying to set up two different boxes, but the second box will not connect, or have you had two boxes all along, and now the second one is no longer working? Are you getting any error codes or error messages on screen, or is something else happening? No matter what, we should be able to get to the bottom of this.
XfinityJamesC
Official Employee
•
3.2K Messages
1 hour ago
Greetings, @user_25yri3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your equipment, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you trying to set up two different boxes, but the second box will not connect, or have you had two boxes all along, and now the second one is no longer working? Are you getting any error codes or error messages on screen, or is something else happening? No matter what, we should be able to get to the bottom of this.
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