3 Messages
SECOND RESIDENTIAL CABLE MODEM ACTIVATION - 4 FREAKING dayz of this...
I'm on my last nerve with Xfinity. I have a residential account. I opted in for the second cable modem option at $50/mo. I have my second modem in hand with absolutely NO way of activating it. I was assured up and down that this would be a non-issue. Xfinity will no longer activate a modem over the phone. They point you to the app. No matter how you ninja yourself through the menu system you MUST use the app. HOWEVER there is no mechanism in the app to activate a second modem. You can't get to a live support person without having the automated system send a 10 minute restart to your existing modem, which will end my call. Xfinity please reach out ASAP.
CCJodie
Problem Solver
•
1.3K Messages
2 years ago
@user_4ew1fq Hello, let's take a closer look at this account so we can provide the most accurate information on having two modems. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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