Visitor
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2 Messages
Second day of Internet outage - unable to contact anyone or get valid updates
As the title says, this is the second day our Internet has been out. The first day the status center said it was "network improvement" and it was "under investigation" all day.
Today, it says "network damage" and still "under investigation".
I work from home and cannot go somewhere else, plus our TV service is streaming, so we have nothing.
To add to it, trying to contact ANYONE for some small resolution is impossible via the chat system as it says "Due to the outage in your area I'm unable to get you to an agent or troubleshoot."
THIS IS COMPLETELY UNACCEPTABLE. There needs to be a way to directly contact someone, even if it's a chat.
We need an answer about this and to be credited for these two days of zero service, and complete lack of customer service!
EG
Expert
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120.2K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAbel
Official Employee
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504 Messages
10 days ago
Thanks for taking time to post on our Xfinity Community Forums page, @DL__S. Sorry to hear you are being affected by a service interruption in your area. Typically, we have the same information that is available on our Status Center. I appreciate your ongoing patience and time as we work to get the services restored. You can find some information about tracking service interruptions and receiving a credit for them here. Please let me know how this helps.
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DL__S
Visitor
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2 Messages
14 hours ago
When attempting to view the "Outage map and credit" information on the Support Page that you referenced, I did not find this section as described in the article. There is only a link to the outage map. No mention of a credit section as described.
Further, when attempting to log in to my account (on multiple different browsers), I kept receiving the "Access denied" white page error message.
Access Denied
You don't have permission to access "http://login.xfinity.com/login?" on this server.
Reference #18.b8d2117.1787553114.253603
https://errors.edgesuite.net/18.b8d2117.1787553114.253603
(edited)
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