Visitor
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1 Message
Second account created without my knowledge
I tried to upgrade my service through the app a few months prior and, instead of my service being upgrade, an entire new account was created without my knowledge or acceptance. After realizing I had been paying for both of them, I had called and asked that the situation be fixed.
Now Comcast is trying to charge me for an account I was not using AND another fee to close the account I never wanted opened in the first place. How do I get my money back and these fees removed?
XfinityMartyR
Official Employee
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3.2K Messages
3 hours ago
Thanks for reaching out! Unfortunately, when new accounts are created to take advantage of new member promotions, it causes havoc with Xfinity Membership tiers, Xfinity Mobile account alignment, equipment issues, and of course duplicate billing concerns. We always recommend existing members refrain from creating new accounts to obtain introductory pricing. Our teams can perform account reviews on existing members accounts to see what possible options may exist, and ensure our members are getting the best value from their services.
Let's take a look at your account's alignment, and see what can be done about the duplicate billing. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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