Visitor
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1 Message
Seasonal temporary
guess my name is Thomas. I have been on the phone multiple times to get my TV service turned back on all my bills caught up. Can we please get this taken care of
Visitor
•
1 Message
guess my name is Thomas. I have been on the phone multiple times to get my TV service turned back on all my bills caught up. Can we please get this taken care of
XfinityEricB
Official Employee
•
3.3K Messages
3 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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