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user_8dhker
1st Topic

Visitor

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2 Messages

Thursday, October 16th, 2025

Seasonal plan

I need to extend my seasonal plan. It’s crazy i have to go this route to get this done versus actually speaking with someone. 

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Updated 

11 hours ago

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XfinityRoberto

Official Employee

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2K Messages

12 hours ago

Hi there and welcome to Comcast @user_8dhker! Thank you so much for reaching out to us regarding extending your seasonal plan. Have you tried to extend it online on our website.

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user_8dhker

Visitor

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2 Messages

Yes, i have. It only lets me either cancel it or start a new one. It won’t distant let me extend it. I’m likely going to just cancel my service. That’s the easiest thing to do since it’s impossible to speak with a person. 

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12 hours ago

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XfinityRoberto

Official Employee

 • 

2K Messages

No need to cancel. We are happy to assist you today @user_8dhker.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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