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user_nw4swd
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Visitor

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2 Messages

10/02/2026 1:02 PM

Seasonal Plan start date block removal request

Please remove the block on my account so that I can start my seasonal plan in October as I did last year. There were some technical issues last year that resulted in Xfinity reapplying the seasonal plan in December 2025 which is now blocking me from starting the plan in October 2026.  Per the site I cannot start my plan until December 2026, which is an error. 
I have been unsuccessful using the chat feature, hope you can assist. 

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2 hours ago

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XfinityBenjaminM

Official Employee

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3.4K Messages

2 hours ago

 

user_nw4swd Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further and see what we can do to help. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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