Seasonal internet started and now no internet

user_5k03i2, Hi there! We appreciate you for visiting our forums page today for help with getting the internet services working. As an internet consumer myself, I understand the importance of having your internet service working correctly. Le'ts get this fixed. Just to confirm, are you currently at the service address in question where the internet is not working?

user_5k03i2, Ah okay. I am sorry to learn about this experience. I would like to research this further by pulling up the account and taking a look at what's going on. To get started, would you mind sending us a direct message with your first/last name and full address? You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.