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Sunday, September 24th, 2023 1:57 AM

Seasonal Internet Access Plan vs. Seasonal Convenience Plan

The Xfinity site describes two types of Seasonal Plans for Internet.  The Seasonal Internet Access Plan ($29.95) is supposed to provide low speeds for Internet-driven devices like Ring cameras.  The Seasonal Convenience Plan ($8.00) is supposed to only allow you to keep your email address, with no Internet access. 

The online enrollment form does not provide any way to choose the Seasonal Internet Access Plan -- it just defaults to the Convenience Plan for $8.00/month.  I called Xfinity and both the Agent and Supervisor said that the Convenience Plan for $8.00 will still provide Internet access at the lower speeds and will NOT turn off the Internet.  [They do not have the ability to choose the Seasonal Internet Access Plan.]

I'm still not sure I believe what they are telling me.  Does anyone have experience with this?  I'm trying to avoid an unpleasant situation on my seasonal plan start date of Oct 1st with possibly no Internet service.

Official Employee

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893 Messages

8 months ago

Hi there, @user_a52179 ! Thank you so much for reaching your Digital Care team. I'll be more than happy to assist you with your Seasonal Access questions and if you like we can also get you set up as well. Please be assured you reached the right person to assist you and to get you taken care of. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

1 Message

Can I unplug my router etc when I’m on seasonal

Official Employee

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334 Messages

Hello @user_inh43w! That's a great question, and yes, you can unplug your equipment while you are on the seasonal plan. Please let me know if you have additional questions. I'm happy to help! 

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2 Messages

8 months ago

I just had the same problem! I called Comcast because my internet was not working after they placed it on seasonal hold. They told me I needed internet seasonal hold at 29.95 for 3mb service. The question I have is that the Comcast Seasonal website says you get internet service of 3mb included.

Official Employee

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2K Messages

Thank you for reaching out @user_36969d . Did you visit the link: https://www.comcastseasonal.com/? Under pricing, it does list Xfinity Internet (Seasonal Access) for $29.95 which supports additional Internet-driven devices. Seasonal Internet Access is limited to download speeds up to 3 Mbps. Actual speeds vary and are not guaranteed.

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2 Messages

I signed up with your online chat. They did not explain to me that there is a seasonal internet service package. Your help desk did tell me that after I realized I had no internet availability. I did sign up for it today but now I have to wait up to 48hrs for it to restart.

Gold Problem Solver

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25.6K Messages

8 months ago

@XfinityDena wrote: "... Did you visit the link: https://www.comcastseasonal.com/? ..."

The "Pricing" item on that page is misleading. If the entry that says "Xfinity Internet $8.00" really means "access to your Xfinity email", well that's not really "Xfinity Internet", is it? More like "Xfinity Email Access $8.00".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Visitor

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2 Messages

8 months ago

I’m on phone with them now. Just came down to beach house and have no internet. Light on modem just blinks. They are telling me I have to remove seasonal so they can restart my modem. Then I have to wait 90 days to go back on seasonal service. 

Official Employee

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1.2K Messages

Good evening @user_62234e! With the Seasonal internet access plan, there should be up to 3 Mbps download and up to 2 Mbps upload speeds. The seasonal internet access plan is available as an upgrade during the suspension. Do you currently have the seasonal convenience plan or the seasonal internet access plan?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

6 months ago

I have found it impossible to get anything to work when I try to arrange seasonal disconnect: the promised link "Seasonal is Easy!" never appears, and the links for enrolling never respond. Is it possible?

Official Employee

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1.2K Messages

Hello @user_2plvn9, and thanks for reaching out about the seasonal hold option for accounts. I would be happy to review the account, and get confirmation on what the issue we need to resolve is to get this going for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

6 months ago

Beyond frustrating. After multiple calls, I am still not able to get the "seasonal internet access plan". I have no internet, my Arlo is not working. This is the second year in a row this has happened. Let year we eventually got it working. The most annoying part is that it has required multiple trip to the vacation home to try to connect the wifi only to have it fail and sit on the phone with Xfinity again for hours. BTW, the new automated system sucks!!! Virtually no way to get a live human unless you threaten to cancel your service.

Official Employee

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1.4K Messages

Welcome to our Community Forum, @user_2psqxq! I know how important it is to have reliable service so I want to make sure we get this taken care of.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 Message

5 months ago

I went into a Xfinity store and asked to be put on seasonal hold with wifi. I was put on the $29 plan. They started it the day I was going out of town.  They shut down everything. I had no wifi internet thus no alarm system or lighting control.  Called customer service and was told that if i want wifi for my alarm I had to cancel the hold and pay for my full service. It worked fine last year but I think they changed the service this year. Not happy!

Official Employee

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1.5K Messages

Hello, @user_4e31ik Did they confirm which plan you were on?  The Seasonal Internet Access Plan ($29.95) is supposed to provide low speeds for Internet-driven devices like Ring cameras.  The Seasonal Convenience Plan ($8.00) is supposed to only allow you to keep your email address, with no Internet access. Did you visit the link: https://www.comcastseasonal.com/? Under the pricing, it does list Xfinity Internet (Seasonal Access) for $29.95 which supports additional Internet-driven devices. Seasonal Internet Access is limited to download speeds up to 3 Mbps. Actual speeds vary and are not guaranteed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

4 months ago

I have spent more than 10 hours on the phone trying to get the Season Access Internet Access Plan set up correctly - 12 phone calls, 3 with supervisors and one tech visit.    They are NOT CAPABLE of doing it or billing correctly at the seasonal rate.    I am now going on my 15th call, a waste of another hour.   I am going to search for another internet provider.    The problem is the property is on an island...... I think they have a captive market.

Official Employee

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972 Messages

Hello, @user_gfd3hx! Thank you for leaving a comment with your shared concerns. Just to confirm, have you also tried the Seasonal Enrollment Site? That's the best place to start, and there's a very helpful disclaimer at the bottom of that first page. Please let us know if this helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 Message

The link you provided to the seasonal enrollment site brings me to a page that has dead links. The “Enrollment and seasonal management” link does nothing.

Official Employee

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990 Messages

@user_a52179 I just rechecked the link, and it worked for me. Are you able to clear your cache and cookies and try again? Otherwise, you can try a different browser to open the link.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 Message

4 months ago

I am a customer and I put mine on seasonal hold for about 6 months every year with the $29 plan.  It allows me to operate my alarm and thermostat and I have been able to work when I have popped by for a day or two.  Sorry you are having so much trouble. Do you have TV as well?   The frustrating thing for me is that I have TV and internet so I have to pay an additional $8 for TV plus about $30 in broadcast tv fees.  My total bill is about $68 on seasonal hold.  Next summer when I go back I will probably turn off the cable and just pay for a couple of streaming services.

1 Message

3 months ago

do you keep your email account with the The Seasonal Internet Access Plan ($29.95)

Visitor

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2 Messages

2 months ago

Why shouldn't I just cancel my xfinity while I'm gone and then reconnect it when I'm back?

(edited)

Official Employee

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1.5K Messages

Hello, @ajray that would depend on your circumstances. The Seasonal Convenience Plan, or Snowbird Convenience Plan, allows customers to temporarily put their Xfinity services on a reduced rate with limited functionality while they're away from their home for an extended period of time. This may be as short as 60 days while a full disconnection could affect customer benefits like promotional rates, Xfinity Rewards status, and email access. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 months ago

Hi, I want the seasonal convenience plan, because I need to cancel my service for some months

Official Employee

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1.4K Messages

 

user_b6qvyo Welcome to our Community Forum! You can check your options for the seasonal convenience plan here and let me know if you run into any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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