Hi there, @user_k9p740! Thanks for taking the time out of your day to reach out about putting your service into a seasonal hold. You can see more about the seasonal hold and enroll at this link, https://www.xfinity.com/seasonal. If you recently paid a past due balance or made changes to your plan, it can take up to 24 hours to enroll in the seasonal hold.
EG
Expert
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119.3K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4.1K Messages
1 hour ago
Hi there, @user_k9p740! Thanks for taking the time out of your day to reach out about putting your service into a seasonal hold. You can see more about the seasonal hold and enroll at this link, https://www.xfinity.com/seasonal. If you recently paid a past due balance or made changes to your plan, it can take up to 24 hours to enroll in the seasonal hold.
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