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user_3fcb2d
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Originator

Visitor

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3 Messages

Tuesday, March 22nd, 2022 3:20 PM

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Seasonal Hold

I am trying to put my internet on seasonal hold from 4/1/22 - 10/1/22, and received a message 'Your account is not eligible to schedule a suspend during this seasonal program since there are not enough days left in the program period to allow for a minimum length seasonal plan.'  Also, I had a question on the 2022 rate plans.  I was previously told by Xfinity support that it would be $8 to put internet on seasonal hold, but the 2022 rate plans on your website (comcastseasonal.com) show xfinity internet service (email only) - $8/month and Seasonal xfinity internet access - $29.95/month.  I would like to understand the seasonal hold program/max#days/cost, etc. so that I can make an informed choice. Thank you

Question

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Updated 

2 years ago

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EG

Expert

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107.1K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRaul

Official Employee

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1.6K Messages

3 years ago

Hello, @user_3fcb2d. I hope you're having an amazing day so far. I'd like to thank you for taking the time to reach out to us via Forums to get your questions answered.

 

The Seasonal Convenience Plan is available if you will be away from your home for 90 to 270 days. With that being said, the months from 4/1/22 - 10/1/22 should qualify. You may sign up if you haven't enrolled in this calendar year. Were you on a seasonal plan at one point this year? 

The Seasonal Internet Access plan offers 3 Mbps download and 2 Mbps upload speeds. While on the standard Seasonal Convenience Plan, you'll only have access to existing email accounts and the ability to create more Xfinity IDs.

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user_3fcb2d

Visitor

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3 Messages

@XfinityRaul​ - thank you for responding.  I have not been on a seasonal plan this year.  Still unable to sign-up for seasonal via the seasonal website.  Help!

3 years ago

0

XfinityRaul

Official Employee

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1.6K Messages

I would be more than happy to investigate this further to identify the reason why you're unable to enroll your account on a seasonal hold. 

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_3fcb2d

Visitor

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3 Messages

I was successfully able to set a seasonal hold from 3/30/22 - 9/30/22.  

(edited)

3 years ago

0

user_a1b405

Visitor

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1 Message

3 years ago

How do I cancel my seasonal Hold?

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CCDaniel

Problem Solver

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606 Messages

You have a great question. We have a document that goes over the steps to set up and modify a seasonal hold plan, this can be found by visiting https://comca.st/3K4zd09 or https://comca.st/3K4zd09.

 

If you have any additional question or need any additional assistance please let me know. 

I no longer work for Comcast.

3 years ago

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duvalswfla

New Poster

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3 Messages

3 years ago

It make no sense to pay for no service on a per month basis ? just to have the pleasure of keeping the router and box at my home ..add up to $40.00/ month .

I will return everything . 

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user_2acd3e

Visitor

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1 Message

2 years ago

Hello! I have placed my services on seasonal pause in April and would like to reactivate them for 10 days in August and then re-put then on seasonal pause till November. Is that possible ? And is there a fee associated with that ? Thanks 

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CCAaron1

Problem Solver

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954 Messages

Hello and thanks for taking the time to reach out, @user_2acd3e. We could remove your seasonal suspend, but we would not be able to start another seasonal plan after 10 days. Also, if you turn your serves back on, and it has not been a full 90 days, you will be charged full price for the services that are in the seasonal plan. Please let me know if you have any questions, or if you would like to proceed with removing it out of the Seasonal Convenience plan. 

I no longer work for Comcast.

2 years ago

0

user_4445e2

Visitor

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1 Message

2 years ago

Hu 

Can you connect to the wifi while it is on seasonal hold?

Will that re activate the wifi services and would we be charged ?

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XfinityAmira

Official Employee

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3.8K Messages

Hello @user_4445e2, thanks for taking the time to reach out to us on our Forums page. We appreciate you being a customer with us and these are great questions about our Seasonal Hold plan. We can definitely assist you with getting these answered.

 

So customers have the option to suspend their Xfinity Internet or place it into a Seasonal Internet Access plan. While on the standard Seasonal Convenience Plan, customers will only have access to existing email accounts and the ability to create more Xfinity IDs. For an additional monthly fee, customers can upgrade to the Seasonal Internet Access plan, which offers 3 Mbps download and 2 Mbps upload speeds in their homes during the plan. 

 

I hope this helps! Let us know if you have any further questions we can answer for you, we're here to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_4cfde0

Visitor

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1 Message

2 years ago

I would like to put our service on hold, but we are not sure if we will be gone for the full 90 days.  If we aren't, is it a problem to have our service turned back on?  Also, if it is before the 90 day minimum will they just bill us what we would have paid had we not used seasonal hold?  Will there be a penalty fee for not having it off for the 90 day minimum?  Thank you for your time.  

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CCLamont

Problem Solver

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519 Messages

 Hey @user_4cfde0 I appreciate you taking time to send us a message here on our Fourms page to explore options to processing a seasonal suspend of services. I would love to review the account and options available Could you please send our team a direct message with your full name and full address?

 

Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9r for an example.

I no longer work for Comcast.

2 years ago

0

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