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user_caeda0
1st Topic

Visitor

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3 Messages

Monday, March 21st, 2022 6:47 PM

Closed

Seasonal Hold

I want to put my internet service on seasonal hold from April 1 to November 1 then November 15- January 15 can this be done or can I only put it on hold one time a year

Question

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Updated 

3 years ago

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This conversation is no longer open for comments or replies and is no longer visible to community members.

EG

Expert

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110.3K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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CCXavier

Official Employee

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695 Messages

3 years ago

Hello @user_caeda0, thank you for taking the time to reach out to us. We can certainly put your services on hold from April 1-Novemeber 1, but we would not be able to do the rest as your services will need to be active for 30-days before the service can be put on Seasonal Hold. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_caeda0

Visitor

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3 Messages

@XfinityXavier​ where is the link to the peer to peer link

3 years ago

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CCXavier

Official Employee

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695 Messages

@user_caeda0, have you signed in?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_caeda0

Visitor

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3 Messages

to the xfinity website?

3 years ago

0

CCXavier

Official Employee

 • 

695 Messages

@user_caeda0, do you see the sign in on the top right?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_13e628

Visitor

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2 Messages

3 years ago

please place my service on seasonal  hold for [ EDIT: Personal Information ]

(edited)

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XfinityBrie

Administrator

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671 Messages

Hi @user_13e628

 

Thank You for joining us here in the forums. Please do your best to keep your identity and personal information safe. This includes:

 

  • Your full name 
  • Your telephone number
  • Your Physical/Mailing Address
  • Email addresses
  • Credit Card numbers
  • Account numbers
  • Other personally identifiable information

Continued violations of the Forums Guidelines may result in suspension or a ban.

 

If you'd like assistance with your account, we encourage you to create your own thread in the appropriate forums space where an official employee will assist as soon as possible.

 

 

This thread is now closed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_13e628

Visitor

 • 

2 Messages

3 years ago

Please place my [EDIT: Personal Information] account on seasonal hold.

(edited)

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